Returns & Exchanges
Due to the digital nature of our embroidery designs, we generally do not offer refunds, but we are committed to ensuring you are completely satisfied with your purchase. If you encounter any technical issues or accidentally purchase a duplicate design, our support team is ready to assist you.
Review Order History
Log into your account and visit the 'Order History' section to confirm the specific design and format that requires attention.
Contact Customer Care
Email our support team within 30 days of purchase with your order number and a brief description of the issue you are experiencing.
Technical Troubleshooting
Our embroidery experts will work with you to resolve file compatibility issues or provide replacement files if the original download is corrupted.
Resolution and Credit
In cases of accidental duplicate purchases, we will issue a store credit or exchange the design for another of equal value once the error is verified.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing